About Us

Our team of certified Technical Success Representatives are dedicated to the customers they serve
every day. Not only is our staff knowledgeable about the inContact platform they also utilize it daily.
It is our goal to bring that practical hands on experience into play when working with you to create a
custom solution that works with you and for your business.


Here is how this experience translates directly to your benefit:

 
Quality Contact Control

We are familiar with how to create and implement a smooth call flow based on your contact center's needs. Our 9 plus years in the contact center industry utilizing the inContact platform has allowed us to successfully implement a variety of call strategies for both inbound and outbound campaigns.

Flexibility in Thinking

Our team understands how to set up a contact center solution so it works. Knowing what services or products you provide through your business and your communication channels allows us to pull in our experience and create practical solutions.

Proven Partnership

Frontline Services started as an authorized reseller with inContact in 2013 and has since been certified to include a full suite of services. These services have included collaborative projects and additional platform development that tie into the inContact platform.

More About Us

Expanded Networking

Expanded Networking

We continue to develop ongoing relationships and partnerships with various companies in order to bring multi-functional concepts to the table as implementable solutions.

Highly Trained Staff

Highly Trained Staff

Our staff of highly trained programmers and developers can roll out new clients quickly and seamlessly with customized solutions geared for each client’s needs.

Eco-System

Eco-System

The positioning of Frontline Services comes at the perfect time when inContact is building their eco-system for scalability and sustainability.