We are familiar with how to create and implement a smooth call flow based on your contact center's needs. Our 9 plus years in the contact center industry utilizing the inContact platform has allowed us to successfully implement a variety of call strategies for both inbound and outbound campaigns.
Our team understands how to set up a contact center solution so it works. Knowing what services or products you provide through your business and your communication channels allows us to pull in our experience and create practical solutions.
Frontline Services started as an authorized reseller with inContact in 2013 and has since been certified to include a full suite of services. These services have included collaborative projects and additional platform development that tie into the inContact platform.
We continue to develop ongoing relationships and partnerships with various companies in order to bring multi-functional concepts to the table as implementable solutions.
Our staff of highly trained programmers and developers can roll out new clients quickly and seamlessly with customized solutions geared for each client’s needs.
The positioning of Frontline Services comes at the perfect time when inContact is building their eco-system for scalability and sustainability.
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