Team

Our teams of experienced Professional Services and Development resources are dedicated to the customers and partners they serve. It is our goal to bring both operational hands-on experience and technical knowledge into play when working to create that ideal solution for your business.

Leadership

Amy Ryan

Amy Ryan
Head of Account Management

Amy came to Frontline in 2014 with a background in the mortgage industry, where she worked as a compliance manager, so she was very enthusiastic to lead the account management discipline. She manages project intake and ongoing client relationships and enjoys working with the broader team of Implementation Managers. Amy currently lives in Laguna Beach, California and is the proud mom of a son and daughter who are both attending university.
Gavin McKay

Gavin McKay
VP, Business Development & Operations

Gavin brings diverse expertise in domestic and international business development, focused around technical and professional services. A Frontline Group business partner with a 15-year background between Best Buy Corp, Geek Squad, Carphone Warehouse, and bespoke consulting engagements. Gavin currently oversees the Frontline portfolio growth and continuous operations evolution in support.
JD Stocksett

JD Stocksett
Head of Implementation Operations

JD is a veteran within the NICE inContact space with over 50 start-to-finish implementations and dozens of Professional Services projects under his belt. As Head of Implementations, he has been a technical resource and consultant for the entire team and helping ensure everyone strives for his high standards of quality. When not providing team leadership and excellent customer service, JD can be found wandering Minnesota volunteering in animal shelters, advocating for LGBTQ+ rights, and proselytizing the need for everyone to play board games.
Jill Blankenship

Jill Blankenship
CEO

Jill Blankenship founded Frontline Services in 2013 and built a business model around the growing need for professional services in the contact center space. That is what Jill's gift is the ability to identify gaps in the industry that need to be filled and then she builds the teams to fill those gaps. With our proven record of building and retaining customers in our reseller division to building applications that enhance and help customers and their contact centers. It's our goal everyday is to build relationships with our peers in the industry, share our knowledge and experience and provide the best service we can!
Spencer Horton

Spencer Horton
Head of Channel Sales

Spencer started his journey in the SaaS industry in 2011 with his employment at NICE inContact, and has held roles in professional services and sales. He graduated from the University of Utah with a bachelor's degree in both Political Science and Economics. In 2016, he received his MBA from the University of Utah. In his free time, he enjoys getting outside with his wife and children, and trying to force his fingers to somehow learn to play the guitar.
Leslie Schmitz

Leslie Schmitz
Project Manager

Leslie comes to Frontline Services with an extensive background in portfolio, program and project management where she worked in corporate, private, academic and non-profit sectors as a Certified Project Management Professional (PMP). With over twenty years of project management experience and expertise including mortgage banking, technology, call center and online learning environments, she is excited to be leading the Frontline Service Project Management Operations. Leslie enjoys working with customer-centered project teams to exceed customer expectations. Leslie lives in Eastsound, Washington (Frontline Services Headquarters) with her husband and daughter.




Implementation Operations

Bradin Wilhelmsen

Bradin Wilhelmsen
Sr. Manager, Implementation Operations

Bradin brings 5 years experience as a NICE inContact customer and manager of a 24/7 support center for a startup to his approach as a Senior Manager with Frontline. This gives him perspective into some of the common pitfalls that contact centers can get themselves into, and what kinds of measures his customers might take to monitor and avoid these. He also spent two years administering a Salesforce organization, eventually certifying as a Salesforce Administrator, which strengthens his understanding of CRM structure and data more generally. Located close to NICE inContact HQ in Utah, he spends his free time making music directing a local handbell choir or enjoying the nearby mountains.
CJ Hacker

CJ Hacker
Implementation Manager

CJ has worked at Frontline since January of 2016. In that time he has successfully implemented a large variety of projects from start to finish and collaborates as a technical SME in complex development and implementation projects. He has a very particular set of skills acquired throughout his career. Skills, that make him invaluable to contact center customers! CJ is also able to learn and work with virtually any CRM utilizing web service APIs. He is constantly growing his domain knowledge in the SaaS and UCaaS space. CJ lives in Tampa, FL where he enjoys gaming, learning new programming languages, and teaching life-skills as an Eagle Scout Mentor.
Cody Wolter

Cody Wolter
Implementation Manager

Cody comes from a technical background of self-teaching, further backed by years of university programming studies. He joined Frontline in 2017 and quickly added value to the team with his problem solving skills, technical appetite, and the ability to communicate effectively with client stakeholders. Cody's interest outside of work include distance running, socializing, attending concerts, and continuing to expand his knowledge of programming to other languages and platforms.
Jadin Hanson

Jadin Hanson
Solutions Engineer

Jadin became Frontline's first Solutions Engineer through dedication and a desire to learn. He specializes in out-of-the-box thinking, finding creative and efficient solutions to a wide variety of problems. He is able to translate complex information into easily understood concepts, making him ideal to work with clients who want to truly understand not just the technology they are buying, but the solution(s) it is addressing. Jadin also works closely with the software development team providing Quality Assurance testing, Technical Writing for User Manuals, and providing customer feedback to the developers for future product enhancements. Jadin is an accomplished photographer, along with being a cinephile and audiophile.
Jason Mitchell

Jason Mitchell
Implementation Manager

Jason joined the Frontline team in 2017 after graduating from the University of Southern Florida. With the drive and passion to learn and teach in any particular field of study, his interests range from, but not limited to, literature, computer science, and philosophy. Armed with nearly seven years of customer service experience and several years of management experience, Jason is exceptionally talented at identifying client needs to ensure the smoothest experience in any project. In his spare time, Jason likes to hit the gym, read philosophical and fictional literature, and socialize with his friends and family.
Jason Perucca

Jason Perucca
Implementation Manager

Over the last eight years, Jason has found his place in the telecom and contact center community. He has been able to build a large variety of great relationships with carriers and vendors all around the U.S. Jason brings many years of knowledge on the NICE inContact platform where he's built a reputation for being one of the best Implementation Managers for projects on a tight timeline. We're glad he's on the Frontline Team, and you'll be glad he's on your project!
Kevin Lingle

Kevin Lingle
Sr. Implementation Manager

Kevin, currently located in beautiful Anacortes Washington, has been with Frontline going on four years. He is one of our veteran implementation managers and has completed well over 100 projects of various sizes globally. His specialty is complex IVR builds and REST API.
Nick Schoolcraft

Nick Schoolcraft
Implementation Manager

Nick originally went to UTSA as a theatre arts major, but switched to computer science with a focus on Software Engineering. His first job out of college was with a small software company working under a government grant to explore using the UEFI specification to monitor for security threats on a computer. From there, Nick moved into web development where he was introduced to the NICE inContact platform. He has been an exceptional addition to the Frontline team working on complex implementation projects for the past two years. Nick spends the majority of his personal time with his son Colton, but outside of that he also enjoys modeling, painting, and fishing.
Viktor Tairov

Viktor Tairov
Sr. Implementation Mgr

Viktor has been with Frontline since 2015 and was key in helping develop the implementation partnership with NICE inContact. Since then he has worked on 70+ projects to date. He has also advanced integration experience with Salesforce, Zendesk, Netsuite and homegrown SQL databases. He is currently attending Western Governors University to complete his BS Software Development degree. In his spare time Viktor enjoys indoor rock climbing and mixing music.