Frontline Call Center - Community 2.0

This robust intranet pulls data directly from inContact and distributes information so that Clients can
access call logs, recordings, and quality assurance surveys in a transparent format. Contact
Center Agents can access the tools and information that empowers them to have the best customer
experience each time.

For more details, visit Frontline Call Center

 

inContact Zendesk Agent Console

Sitting nicely inside of Zendesk - the inContact Agent Console allows your Contact Center team to
take and make calls while working on internal tickets that will pop for existing customers or allow for
a new ticket to be created. Creating less work for customer management data allows for higher
utilization and more focus on the customer.

inContact Agent Console App Manual

incontact agent

App can be found in Zendesk App Store