Professional Services

Frontline Services is a Certified Partner with inContact to provide Professional Services. We work closely with the internal sales team to offer more cost effective and timely implementations for new customers. Frontline Services also provides one time project support for existing customers experiencing growth and technology expansion.

inContact Implementation Partner

Voice, Email & Chat ACD IVR Scripting Auto Attendant Outbound Dialer
Voice, Email & Chat ACD IVR Scripting Auto Attendant Outbound Dialer
Screen Pops Skill Based Routing Leam Based Routing Coaching & Training CRM App Integration
Screen Pops Skill Based Routing Team Based Routing Coaching & Training CRM App Integration

One Time Project Partner

Computer Telephony Integration (CTI) Structured Query Language (SQL) Integrations Web Services Cloud Based Application Integration Agent Scripting Contact Center Strategy Consulting
Computer Telephony
Integration (CTI)
Structured Query
Language (SQL)
Integrations
Web Services Cloud Based
Application Integration
Agent Scripting Contact Center
Strategy Consulting