inContact is an award-winning and the world's leading provider of cloud-based contact center
solutions, offering robust call routing software, IVR and a full line of workforce optimization tools to
increase the efficiency of contact center agents. inContact customers benefit from built-in
redundancy, plus its advanced Network Operations center (NOC) continually monitors services for
potential issues. inContact has formed a Trust Office with the express purpose of helping maintain
the trust of our customers. The mission of the Trust Office lies in three primary areas:
The Trust Office works closely with
inContact engineering and operations to
ensure our systems and networks are
designed, managed and able to support
We know how valuable our customers' data
is and as a result, the Trust Office creates,
approves and audits security processes.
We uphold the highest security standards
and are certified with PCI, SOX, FCC, CPNI
and as a Safe Harbor Partner.
We work closely with network planning and
operations to ensure that network growth
and design match our customers' growing
demands. This gives you the systems you
need to get ahead now and over the
long-term life of your business.
The "cloud" is fast becoming the most important technology revolution of our time, and the growth is
tremendous. One of the primary reasons companies are increasingly looking to cloud services to
meet their business needs are the reduced costs. In addition to cost savings, some other benefits
of cloud services include:
“By 2013, at least 75% of customer service
centers will use some form of Saas
application as a part of the contact center
solution”. - Industry analyst Gartner.
Total cost of ownership (TCO) for a contact
center is up to 50% less with cloud services
than with on-premise systems. From a recent
study of Frost & Sullivan.
© 2013-2014 Frontline Services. All rights reserved.